“We are quite happy with the results of the installation and the 2 days of work by your techs was very nicely done. The men were courteous and efficient. It seems the new furnace and AC are quite efficient as well. I was afraid the AC unit would sound like a “train” when I saw the size of it but it is nice & quiet outside the kitchen window.”
S. Herr, Quarryville, Pa
“In August, while caring for my dying father, my AC unit stopped working. In calling different companies I was told I needed a new unit, costing up to $5,000. My father-in-law told me to call Ranck for another opinion. Thankfully I did. Ranck not only fixed my existing unit, but also sent flowers to express their sympathy for my father who passed away while Ranck was working on my system. This type of sincerity and customer service is hard to find these days. Going forward I will never use anyone but Ranck.”
D. Snyder, Lancaster
“Today I met two of Ranck’s sewer service technicians out on a job in the City of Lancaster where I was project managing for the homeowner. I felt as though I had to make public how great of an experience it was working with Dan Moser and Greg Bresslen. Their customer service and workmanship were fantastic! Despite the cold temperatures and the difficult circumstances with the tree root system they stuck to the job and completed their task in a timely cost efficient manner. Thank you guys!”
“Your guys are great! Greg was very efficient, pleasant and a wizard! We’ve had Haller for 15 years- lots of problems. Greg fixed them all without replacing much of anything!”
“I wanted to say how happy I was with service provided by Brandon this past Saturday. He promptly came to my home to fix a water main leak and worked with East Hempfield Twp to turn the water off, fix the equipment and restore my service. Brandon was so very kind, and professional and he spoke so well of his employer too. Brandon had high praise for Robert H. Ranck Inc. as his employer, and that was impressive…Total satisfaction on a job well done!”
D.D., Hempfield Twp.
“I wanted to tell you the guys you sent to remove and install our new Air Conditioning unit were great. Everyone did a fantastic job. They were very pleasant kind and hardworking. They arrived on time and kept busy the entire time they were here (excluding a well-deserved lunch break). I would highly recommend ROBERT H. RANCK, Inc., to everyone, and will proudly display your yard sign.”
Joan J., Lancaster
“We wanted to let you know that the installers did an excellent job and were very polite. We will definitely recommend Rancks to our friends. Jamie was an excellent salesperson, on top of everything very, very quickly. It was a pleasure working with you. Thanks again.”
Leslie S. and Sal B.
“We would like to thank you for a great job! We were so pleased with Brandon and Andrew! They were professional; did clean work; were considerate of my home; and very nice men! Work was meticulous! Randy, we want to thank you as well for all your time spent with us in explaining what we needed to do to correct our problems! We have a new plumbing, heating and air conditioning company that we feel confident with! Telling all our friends and neighbors!!”
Joan & Bruce B. met at BIA Home Show
“We had Jamie out to our home again, as always he does an excellent job with our heating and cooling system, in fact he was the one who sold us both systems back in 2012 and installed it with the Ranck team. Always a positive experience with the Ranck service team. Jamie is top notch and a huge asset to your company.”
“I shopped around quite a bit before purchasing my hot water heater and water softener. I have had bad experiences with other HVAC companies and they have by far exceeded my expectations. I would recommend them to anyone!”
Terry P., Lancaster
“I want to commend the gentleman (Greg) who installed the compressor. He was polite, kind and efficient.”
Marlin U., Lancaster
“…I have been praising Ranck’s (Tom and Jeff) and you. We truly love the quality of the air conditioning. Hope Summer is going well for you and yours.”
“I am writing to let you know how much we appreciated the courteous service shown by your men (Tom, Andrew, Damian) when they installed our new heating system. They were very thoughtful and did their utmost to minimize the debris, dust etc. They also took care when removing the drop cloths and stair liner upon completion of the job. Please express our thanks to them on our behalf.”
Mary K., Lancaster
“…a word of praise for Dan and the work he did. Keep him-he’s the best.”
“I needed to take the time out of my day to extend a “job well done” to Jamie B. He came to our home today for routine maintenance on our furnace. He was thorough, extremely polite, conscientious of our home by wearing his “booties” each and every time he entered our home and represented your business with professionalism that isn’t seen very often these days. You should feel proud to have an employee who holds your ideals close to his heart; especially when no one but customers are watching. He is to be commended for conducting himself with maturity, kindness and of course, knowledge of his trade. He took his time explaining to me what he had done today as well as offering his opinion as to how our furnace was working etc. I would welcome him into our home again and look forward to continued excellent service from your company. Thank you for holding your technicians to such high standards. I can tell that customer service is always the priority from all of your technicians, but Jamie B. definitely deserves a “pat on the back” for going above and beyond even your high standards of service to stand above the rest. Blessings for a wonderful Christmas season.”
Stephanie H., Lancaster
“Thanks for the great job on my new heat pump! It is so quiet I had to go down to the basement to see if it was on. The two installers were very prompt, very professional and they cleaned up better than I do…One interesting note for you, I received a couple of quotes from other HVAC companies in the area. Some were way out of line and the rest were close to what you quoted, but the reason I chose your company was that you were the only company that told me that I needed to enlarge some duct work because I moved up to a 3 ton vs. 2.5 ton unit. Professionalism pays off.”
Craig S., Lancaster
“We had the gas/boiler maintenance done at our home on 9/21/12 by Jamie B. We wanted to take the opportunity to say that we were very impressed with Jamie’s customer service, thoroughness and friendliness. We had just moved into this home and were unfamiliar with the systems. He went above and beyond by labeling all the pipes and valves for us…we were very appreciative and wanted his supervisor to be aware of this!”
J & A, Manheim
“We had our furnaced replaced in the beginning of August and my wife Kathy was impressed on how quickly the guys tore out the old furnace and put the new one in. The new furnace is so much more quiet. I was impressed with clean up the guys did! Please let them know on the fine job they did. My wife also appreciates having to talk to Jeff Good and his knowledge of the business.”
Bob W., Terre Hill
“For years we have struggled to equalize the upstairs/downstairs temperature in our home. We would open and close registers, turn on ceiling fans – we even closed off two rooms – yet it remained too hot upstairs and too cold downstairs. Even with the air-conditioner set at 58 at night, sleeping comfortably was difficult.
The main purpose for investigating dehumidifiers was to remedy issues in our musty basement. We looked at portable units before learning about whole-house dehumidifiers. The concept made sense so we decided to have one installed.
We were not expecting the huge improvement in comfort brought about by the whole-house dehumidifier. To our utter amazement, it has remedied the temperature fluctuations we’ve struggled with for the 20 years we’ve had air-conditioning. It’s now comfortable throughout the entirety of the home, including the basement, even though the thermostat is set 5 degrees higher than before.
The sales consultant was patient and informative. Installation of the product was done in a timely manner, and the crew cleaned up after themselves. The call-back from the sales consultant to explain the new thermostat was greatly appreciated.
In every way, the Ranck Company and its products exceeded our expectations.”
Cheryl H., Lancaster
“On a scale of 1-5, you get a 10! Both the maintenance services of our Trane 15 S.E.E.R. 3 ton heat pump and Sante Fe dehumidifier were handled very professionally by Dan DiClemente and Jamie Brubaker. They were on time, protected our home’s interior and answered our questions patiently and knowledgeably. We could see that they enjoyed their work. They cleaned up well afterward.
I appreciate the value of your marketing and education to the home owner — what is better for me and how to take advantage of the IRS tax credit. The new equipment is working well.”
Donald D., Lancaster
“Dan DiClemente was out to complete our service agreement on our gas heating system. Once again, he did a great job. Always professional, upbeat and knowledgeable. We always request him for our service agreement services. We always choose Ranck for your professional, prompt service.”
Sandra S., Lancaster
RHR has the best techs. Everyone from Randy on down is helpful and courteous. I enjoy chatting with the guys. They explain everything and keep me fully informed.”
Jim C., Lancaster
“My brand-new Trane system is working wonderfully well; heat seems more evenly distributed, and even with the recent frigid spells, I have been comfortable at 68 degrees daytime. Thanks so much!”
Mary B., Lancaster
“This morning we discovered that our furnace was not working. Of course this had to be the coldest day of the year. We called the company we were customers with and were told that they could try but could not guarantee that we would get a service technician here today. Our house was already down to 60 degrees. I then called R H Ranck…. The CSR said she could have someone here today…. WOW, what a blessing that was. He was absolutely wonderful… kind, knowledgeable and had heat back in less than one hour.
I cannot say enough great things, and I actually signed up for the service contract and will recommend R H Rank to everyone I speak to. The furnace is 50 years old and while he was here he was able to give us a price (for a replacement) which we will be doing hopefully this summer.
Thank you very much for everything, and especially on the coldest day of the year. You have made my Christmas very special!”
Susan B., Columbia
“The reason I chose to go with R. H. Ranck was simple. Your rep was terrific. . . obviously hands on the whole way. I dealt with salesmen a big part of my career in transportation and I believe I can put my finger on the real McCoy.
He knew he was competing with a company we had previously done business with, and he made the installation the same day during a heat wave. The quality of the product offered was definitely the best, and the loyalty of the rep, and the reputation of repair and installation people was verified to us. Frankly, without naming the competitors, I couldn’t believe their lack of loyalty to the company. It turned me off, and you crossed your fingers hoping you got the right repair guy because some did a great job and others worried us.
Our air conditioner cost was less after we installed the air conditioner last year, and we are happy with the new thermostat that was installed. I wish I had it when both my wife and I were working. It would have really saved us money.”
Russ L., Lancaster