“Raving Fans” – the rewards of providing Exceptional Customer Service
Legendary Coach John Wooden had 3 secrets to his coaching success:
- Recruit the best player – at Robert H. Ranck, Inc, we are very diligent in hiring employees that have the necessary skills or potential to develop skills that are needed to do the job right. Getting the right person on the bus, and in the right seat, is the key to providing exceptional customer service.
- Need for a team first attitude – over the years we have found that a great attitude, along with integrity, perseverance, flexibility, and some humor are the essentials needed for employees to develop their own “Raving Fans” .
- Practice Simplicity with Constant Repetition – training in all areas from HVAC and plumbing technical and communication skills, to being a team player and developing common sense are all skills that we teach As humans, we all need to remind each other of their importance on a regular basis. Consistency plus doing the right thing day in and day out adds to our winning combination.
Do we get it right all the time? Absolutely not, but we keep trying.
** To read more about what inspired Ranck’s commitment to customer service, check out Raving Fans by Ken Blanchard.
Looking Ahead (Mar. 11th, 2013)
Winter is starting to wind down and spring will officially be here in 2 weeks. In our world, we are beginning to transition from fixing defective heating systems to repairing air conditioners. During this pre-cooling season it would be wise for you to have your air conditioning system cleaned and checked. I know there are a lot of other high priority projects, but having your system cleaned and checked can prevent a system from breaking down and not cooling on the hot days when it is needed most and not to mention, the costly repairs to get it up and running. We do the same thing to prevent breakdowns with our cars, when we have them inspected and change the oil on a regular basis. Shouldn’t we do the same for the equipment that heats and cools our homes?
Over the years our after hour’s emergency calls have decreased dramatically as the number of Preventative Maintenance customers have increased. We now have over 2,800 customers who have their systems cleaned and checked on a regular basis. It’s the best deal we have and the only year round special we have. In addition to having your system cleaned and checked you also receive priority service when you have a problem and a 10% discount on any repairs that are needed on any of your plumbing, heating, or air conditioning systems.
This may all sound a little boring but it is similar to eating well and exercise. They aren’t the most exciting things to do, but the longevity of your body and daily wellbeing depends on your eating well and exercising. Fill out our convenient Online Form or give us a call today @ 397-2577 to schedule a system checkup for your air conditioning or heat pump system. You will thank yourself for it when the weather turns hot.