A Special Thank You
“No act of kindness, however small, is ever wasted.” -Aesop
Community and personal relationships have always been important to us. It has been 60 Years since Bob Ranck purchased the property on Marietta Ave where we are still located today. Since then, we have expanded our service area to include residents in southern Berks County. As we grow our service area and work to attract new customers we realize the secret to our success is our long-term relationship with you, our customer, and for that we want to say thank you.
To show our appreciation we have created a Referral program to give back to customers, like you, who have relied on Ranck generation after generation for their heating, plumbing and cooling needs. Your continued business, and referrals allow us to build more meaningful customer relationships and continue to improve our community as a whole.
Supporting and giving back to our community is a cornerstone of our business. We are an active partner, sponsor and contributor to numerous charities and civic organizations in the communities in which we work. We also believe in investing in our employees, providing training and creating a culture that keeps our team strong.
Within Ranck, the average tenure for our staff is18 years. This is because we are committed to rewarding hard work and hiring people who have a passion for serving others. This ensures our customers see a friendly face and get exceptional service – every time they need us. That’s part of our promise to you and the reason why an astonishing 85% of our business is with repeat customers like you.
The Importance Of Referrals
“When I recommend someone, I feel as if I am protecting/looking out for my friend or family member by putting them in touch with someone I know will do good work.“ – Connie K. of Lancaster
When a customer like Connie refers a new client to us it is an act of kindness. A referral does more than give us a new customer, it also lets us know you believe in us and that we are still doing things right. Often referred customers will let us why their friend liked us enough to give that referral. This not only provides us with valuable feedback on our service, it also helps renew our purpose to do exceptional work. Your influence in your community then helps us serve those in it. We would like to recognize the value you ad to our business with our Ranck Customer Referral Program.
How Our Referral Program Works
The referral progam is simple. You get $50 from Ranck when a friend or family member you refer schedules a service call or a new system installation. The person you referred also gets $50, after their first appointment with Ranck. To keep track of your referrals you just need to set up a profile and enter the name of the person you are referring. That’s it. The whole community wins!
As we move forward into the next 60 years we’d like to thank you again for your continued business, and the new friends you have referred to us. We hope you enjoy our reward program, you’ve earned it…)