On a scale of 1-5, you get a 10! Both the maintenance services of our Trane 15 S.E.E.R. 3 ton heat pump and Sante Fe dehumidifier were handled very professionally by Dan DiClemente and Jamie Brubaker. They were on time, protected our home's interior and answered our questions patiently and knowledgeably. We could see that they enjoyed their work. They cleaned up well afterward.
I appreciate the value of your marketing and education to the home owner -- what is better for me and how to take advantage of the IRS tax credit. The new equipment is working well.
Donald E. Davis, Lancaster
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My brand-new Trane system is working wonderfully well; heat seems more evenly distributed, and even with the recent frigid spells, I have been comfortable at 68 degrees daytime. Thanks so much!
Mary Burgess, Lancaster
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This morning we discovered that our furnace was not working. Of course this had to be the coldest day of the year. We called the company we were customers with and were told that they could try but could not guarantee that we would get a service technician here today. Our house was already down to 60 degrees. I then called R H Ranck.... The CSR said she could have someone here today.... WOW, what a blessing that was. He was absolutely wonderful... kind, knowledgeable and had heat back in less than one hour. I cannot say enough great things, and I actually signed up for the service contract and will recommend R H Rank to everyone I speak to. The furnace is 50 years old and while he was here he was able to give us a price (for a replacement) which we will be doing hopefully this summer.
Thank you very much for everything, and especially on the coldest day of the year. You have made my Christmas very special!
Susan Beury, Columbia
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The reason I chose to go with R. H. Ranck was simple. Your rep was terrific. . . obviously hands on the whole way. I dealt with salesmen a big part of my career in transportation and I believe I can put my finger on the real McCoy.
He knew he was competing with a company we had previously done business with, and he made the installation the same day during a heat wave. The quality of the product offered was definitely the best, and the loyalty of the rep, and the reputation of repair and installation people was verified to us. Frankly, without naming the competitors, I couldn't believe their lack of loyalty to the company. It turned me off, and you crossed your fingers hoping you got the right repair guy because some did a great job and others worried us.
Our air conditioner cost was less after we installed the air conditioner last year, and we are happy with the new thermostat that was installed. I wish I had it when both my wife and I were working. It would have really saved us money.
Russ Laudenberger, Lancaster
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Our oil fired hot water heater was smoking and sooty. The two guys (sent by another area company) did not know what to do, and said it couldn't be cleaned. So they suggested we buy a new hot water heater that would cost us much more money! Not to mention the headaches!When they left our house, my problem was not fixed, and I was not reassured in any way.
When I called (R H Ranck) with this problem, Lisa was eager to assist and was ready to send Jerry out that night! Now that's customer service.
Jerry was professional and efficient. He was ready to work. willing to jump into action to fix our problem. Wonderful Job! Thank you.
Angela Dunford, Lancaster
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I simply want to take the time to thank everyone at Rancks for all they have done. One never knows how important a heating and cooling system is until it fails (always at the wrong time of year!)
Rand
y, thanks for your professional and courteous explanations and estimate of our system. Everything was spelled out and clear as to what we were to get, and what to expect. Phone calls were followed up promptly and all questions answered.
Tom & Brandon, the installation looks great! The system works great and runs smoothly. You both were professional and friendly in your job. Everything was cleaned up, and all matters of concern were handled beautifully.
To the rest of the staff, be proud you work for and are part of such a reliable and efficient company. Thanks to everyone. I can now be part of the county that will continue to vote your company #1...
Tom Hangranft, Lititz
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In addition to being pleased with the quality of work and the expertise of your technicians, I must give kudos to Sandy who answers the phone and Randy Miller who provides estimates and advice.... Pretty much any contact we've had with Sandy and Randy has been beyond satisfaction. Sandy is extremely pleasant, courteous and a scheduling wizard -- always accomodating. We find Randy very easy to work with, and we feel confident that we can trust his advice. He won't steer us wrong just to bring in more business. He deals with us fairly, and we appreciate that.
Keep up the excellent work and customer service. You've served us well during the first 18 years in our home. We hope to be loyal customers for another 18 years.
JoAnn and Dave Irwin, Landisville
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We came to Ranck about 2 years ago when our heat broke. We had just moved into our home and had a home warranty. The warranty repair man took over a week to attempt to fix it. Leaving my 3 small kids (one only 1 month old) with no heat. When he said he couldn't fix it, we called Ranck and Dan was out and had the heat fixed within a few hours. We will never use anyone else. Thanks Dan!
Lauren Essis, Lancaster
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Robert H. Ranck is among the best service companies we use. Your technicians are always good, neat and knowledgeable. The work areas are always neat.
Barbara Petersen, Lancaster
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The thing I appreciate most is feeling safe while your employee is in my home. He is always very respectful and polite. Customer Service Reps are always very efficient and helpful when I call. Being single and without local family members in the area to call if I would have a problem, I appreciate knowing I can get prompt service from Ranck's when needed.
B. K., Lancaster
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Your email communications and printed newsletters always have some info that I find useful or helpful at home or at work. I appreciate the coupons and discounts. I appreciate the brief communications format...that inspires but doesn't over saturate....Keep feeding us information that helps us improve on being effectively "green" and at the same time keeping our costs as low as possible.
Debbie Sickles, Lancaster
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Other than the new faucet, I couldn't tell you had been there.
Thomas Cronin, Leola
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Barry Gochnauer is a true professional. He was able to service both our plumbing and a/c needs in one visit. We requested information on changing our current hot water system that "works" off of our oil burning furnace to a more efficient electrical unit. He was able to give us quotes the same day he arrived for the other maintenance and minor repairs. We are thrilled with your service!
Rick Martin, Lancaster
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Your technician was friendly, knowledgable and open to explaining his work to our 8 year-old son who was curious.... When compared to other service companies, there's no comparison. We have no qualms about recommending you to others.
Carla Saylor, Lancaster
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We had an emergency water leak....We had to shut off the whole water supply to the house.... Your technician was very nice, very effiecient and knew exactly what to do to complete the repair in a timely manner....Your technicians are quick in responding to a service call and always have the supplies needed to complete the repair.
Barbara Veith, Conestoga
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Ranck with its resources and technitions is the best organized of service companies.... We now have as much hot water as we want and the cost of heating the hot water is less and will continue to be less in the future.
David Gerber, Lancaster
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... I am writing to tell you how much I enjoy dealing with your employees. From the happy and helpful voice of Sandy who always had an answer or gotten the answer for me, who has listened as I complained about my thermosat, and set a date to take care of all my trifling little problems, to the always punctual, pleasant and very competent service people who have done the very heavy lifting (Dan and Jerry)...
The house they came to was a nightmare of ductwork; the furnace was 60,000 BTUs too large, and the airconditioning was very inefficient. They replaced both units, and my gas bill, which had been running around $400 per winter month, dropped to an average of about $200 plus or minus a few dollars. The summer is not advanced enough for me to tell about the electricity for the AC, bit I am sure there is an improvement. I am also not too cold or too hot as I was before.
Please express my appreciation to these employees, and pat yourselves on the back for the wise selection of these folks to work for your company.
Frances Flinn, Lancaster
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Ranck's technicians are consistently professional, knowledgeable and trustworthy. I never hesitate to leave them in my home without me present.
Carol Geller, Lancaster
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Barry Gochnauer was very professional - He efficiently diagnosed the problem and explained clearly the options to fix it. He was very patient as I called my husband on the phone to discuss it, and he also talked with my husband. We were impressed with the quality of his work. He cleaned up the area nicely.
Ranck is top notch. we have worked with 2 other plumbing companies and many things were done incorrectly or not professionally. With other companies, we had to have things looked at multiple times.
Jeff & Connie Dagen, East Petersburg
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The salesman for all three companies were very good. However, yours had a little extra professionalism. The technicians were great. I watched what they were doing at install and one service call afterward. They have been open to explain the system and seem meticulous in their work. Some technicians leave bits of wire or tape or other things. Yours cleaned up completely. Very nice!
...Heat pumps are cool and drafty -- especially in this climate. Our house is warmer and less drafty with this new two-stage heat pump with variable blower.
James Setty, Lancaster
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I wasn't happy with the attitude of the tech from the other company. I felt like I was an inconvenience. Your technician was friendly, professional and would do what it took to get the job done correctly. I didn't feel like I was inconveniencing anyone with my questions.
Eileen Dvorchak, Lancaster
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I appreciate the courteous service and the thorough manner in which your personnel do their work. When we are faced with an issue we are given options, when possible, in order to deal with it. One final thing: We were very impressed when Dan called on his own to check on a concern we had with our newly-installed heat pump. The fact that you keep us in mind encourages us to keep you on ours.
Henry Michel, Lancaster
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Both your salesman and technician were expert and creative in designing our dog and cat water fountain. The work area was clean, and the job was perfect. The company and your work are excellent.
Audrey Geissen. Lancaster
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100 times better than other service companies.
Annette Roland, Lancaster
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A few years ago when it was bitter cold, my heating system shut down. I called on a Saturday morning after I got up and it was cold in my condo. They came out shortly after they took care of their last customer and did the repair work and I then got heat back into my condo. I felt so grateful that I could be taken care of during the weekend.
The technician knew his job and was informative when I asked him questions about the problem I was having, and he told me exactly what he did to take care of the problem....
The technican wore special white pull ons over his shoes before coming into my home so he would not get any dirt or grime on my carpet. A nice and thoughtful idea of your company to do this for their customers.
Mildred Wimer, Lancaster
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I appreciate reminder to change filters, reminder to get service, energy saving tips, regular communications keeps me thinking about energy use.
I like what you are doing and I feel like you want us to get the most from our plumbing, heating and A/C as it is as well as educate us on the advantages of updating an older system.
Martin Dutcher, Lancaster
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Currently we are waiting for the "robot" to be back in service to check out our air duct as we are having put in the zoning system. The technician could of just blew it off saying that's the best we can do but instead he said let's wait to finish the job after the robot comes back repaired to do the job well. I loved his response.
I found that your company charges more at the initial cost but doesn't need to come back and fix something a little while later - you do it right the first time.
William Urban, Lancaster
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Just to thank you for the gift certificate to Olive Garden for a few referrals I had given you online. I was not expecting anything for this information, but what a nice surprise, Thanks again for your thoughtulness.
Millie Wimer, Lancaster
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Great job. All areas were cleaned up. Ranck is #1. New water softener is great.
Sandra Sills, Lancaster
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Everyone involved from office staff to traveling employees did a "top drawer" job. You recommended a fantastic furnace as I hardly know when it's on but I'm warm!! The thermostat is also terrific. Many thanks to all of your. High fives on this one.
Sally Vanderslice, Lancaster
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Your salesman was polite, service-oriented and knowledgeable, your technicians friendly, professional and neat.
Previous company sold me a new outside replacement that was a disaster. Cost me over $1000 in service cost in the first three years of operation. The unit made too much noise and the technicians were always in a hurry.
New unit works beautifully! Quiet! Have peace of mind with parts and labor coverage!!!!
Susanna Mowrer, Lancaster
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I've been a Ranck customer for over 20 years; the technicians are unfailingly polite, helpful and respectful, and perform thorough, professional work. Also Ranck has been in a very timely manner -- including emergency situations. I wouldn't go anywhere else at this point.
Barb Ulmer, Willow Street
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Very pleased with the new bathroom and plumbing work. Also was impressed with the cooperation between Peters Construction and Rancks. Job well done.
Jeffrey Spangler, Lancaster
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In my opinion, you are the best in the field. Your technicians are professional, friendly, down to earth, knowledgeable, and prompt. Since you've done your work, the air conditioning seems to be more efficient.
Lynn Zdilla, Holtwood
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Outstanding service, pleasant staff, excellent results. All areas were cleaned and left no evidence that any work had been done. Ranck Inc. is right up there with the best.
Thomas Boyd, Lancaster
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Although I did not meet technician #9, Jamie Brubaker, face to face, if I were asked to rate him on a quality of work and on customer service, then based on two phone calls and two detailed notes, I would not hesitate to say: A+++++!
Mr. Brubaker took special care not to disturb household items in removing the old water heater. (I didn't care what got moved and had moved several things already myself, but I know he was concerned that anything might be out of place); he combined two trip charges to save me money; and he said in both notes and both phone conversations to call if I and any problems or if the temperature settings didn't suit me and he would return to adjust them.
It is service like this that keeps customers loyal.
C.J. Kirby, Lititz
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From the time Randy introduced himself to the time the whole job wrapped up, my wife and I were very pleased with the work that was done. Before we requested a quote from Robert H. Ranck, we were on the verge of giving up on the whole idea. With the exception of one other company, 5 other companies either couldn't fulfill our requirements for the job, or they didn't want the business, or there were obstacles they didn't want to contend with. Randy didn't seem concerned with anything but understanding that what we wanted could get done, and his crew would have no problem in reaching that goal. Not one time did I hear anyone from Robert H. Ranck's crew complain or seem frustrated over any situation they ran into.
I want to thank everyone from Robert H. Ranck for a wonderful relationship they created and a job well done. A highly professional and recommended company.
G & C Eshleman, Lancaster
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I'm a retired Construction Foreman. I am used to working with other mechanical trades in the Commercial and Industrial fields. When I call Ranck's Plumbing, Heating, Randy Miller and his group of employees went over and beyond my expectation.
Lloyd and Dave did one outstanding job at my home and I would highly recommend them over any other contractor.
It does not cost any more money to do a sloppy job or an extremely neat job and Ranck's Plumbing and Heating stepped up to the plate and did one outstanding job. The men were friendly, efficient, and courteous.
R. M. Cramer, Lancaster
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I scheduled an appointment with (another HVAC company) because that's who (lease management company) recommended. However, they never showed up for the scheduled appointment. So I saw one of your trucks by our office and talked to the technician. The next day he came back to perform the necessary work. That was excellent response. I recommended you to (lease management company.)
Your technicians are very professional and completed work as promised. The work area was left in the condition as when they arrived. Head & shoulders above most others.
Ron Allander, Lancaster
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From the estimate to the finish I was extremely happy with our first time working with Ranck's. Jim was the first employee I met and throughout the job was in contact with me and responded quickly to any of my questions. When work began, I was impressed with the employees trying to keep and protect the rest of the house. They were very courteous (my apologies for not remembering all their names).
I am so glad we made the switch back to Ranck's!! Thank you for a wonderful remodeling/plumbing experience.
G. Flory, Lititz
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I am very pleased with my new heat pump. Brandon and Jamie were very pleasant and made sure that I was aware of how to operate the thermostat. They even recommended to call if I had any further questions.
Nora L. Bliven, Lancaster
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Our experience throughout this installation could not have been better! scheduling was done very promptly, and the technicians were professional, courteous, informative and very neat. I could recommend your service to anyone without reservation.
Gordon Sneath, Willow Street
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You have been above and beyond in your services. From the phone call to the completion of work, you have been exemplary. You came out at a moment's notice to repair a hot water tank, repair the air conditioner, and repair a leak. I only hope I will find another company half as good in my new home. Thank you so, so much.
Marcetta Vaughan, Lancaster
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What a delightful, competent and professional young man. He worked on the heating system, got it back in order AND even cleaned up. He's a keeper for your company. We're your customer!
Dr. Helen A. Stine, York
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Bob was great. Explained systems & diagnosed water issue in basement. Made suggestions for issues raised. Even called co-worker Randy for more information. I appreciate his professionalism and personality. Also Sandy was great both when I called for service and in the reminder call before service. Thank you.
Juanita Gwinn, Lancaster
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Don Gochnauer was very helpful and did a great job. We're delighted that the new control device is working fine and air conditioning is back to working well. Everything was left clean and back to normal.
We have been with Ranck for over 20 years at our first home in Millersville and now at the current address.
Al & Peggy Forsyth, Millersville
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Jamie Brubaker is an excellent technician. Well-organized and knowledgeable. Very neat and clean in his maintenance process. Explains what he has done in understandable terms. A pleasure having him service our equipment.
Robert Fruehauf, Lancaster
